This page explains where our website stores your personal details and what cookies we use on our website and how we use them to improve our website, improve your browsing experience, and how they process your data.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Should you have any questions regarding this policy and our privacy practices, please contact us at [email protected].
How this website collects your personal data
When you submit your details through one of our web forms: such as your name, email address, and telephone number
By the use of cookies to store information about you and your usage of this website
How is data transmitted?
All data passed between your computer and the server this website is hosted on is transmitted over SSL using 2048-bit encryption. This includes page views, contact forms submissions and any data 3rd parties collect (such as statistical data).
What are ‘cookies’?
‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
How third party services use your data
We pass your data to a variety of services to monitor our website usage, manage our leads from contact form submissions, and manage our newsletter subscribers. You have the right to opt-in (or out) of sending your data to these services that use cookies to manage your data.
Third-party services we use that use cookies to manage your data:
Google Analytics
We use Google Analytics to monitor our website traffic and activity as this gives us an insight on how people are using our website. We only send anonymous user data to Google Analytics and your personal data is not collected.
What happens if I don’t allow these cookies?
By not allowing these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
View Google Analytics privacy policy for more information
Hotjar
Hotjar tracks and record anonymous data on what users’ are doing on our website to help improve the users’ experience using the following methods:
Heatmaps
Heatmaps tell us what sections on the website (such as menu links or call to actions) users are interacting with. This gives us an insight to see what sections need improving on pages.
The heatmaps do not capture or store any of your personal data.
Find out more about heatmaps
Video recordings
Recordings show us what users are doing when they are browsing our website. This gives us a better understanding into how our users are navigating through our website and how they are interacting with different sections.
Recordings also help us identify any technical issues that users come across with our website (such as broken links or layout issues) so we can fix the issues as soon as possible.
The recordings do not capture or store any of your personal data and display users anonymously.
We capture the following actions:
Find out more about how recordings work
Incoming Feedback
Incoming Feedback helps us improve our website by asking you for your feedback. You have the choice to send us your feedback anonymously, or if you would like us to get in touch with you, you have the option to send us your contact details. If you choose to send us your contact details, you can request to have your details removed at any time.
Find out more about incoming feedback
What happens if I don’t allow this cookie?
Not allowing this cookie can result in us not discovering issues you may come across when browsing the website or allow us to collect your feedback to improve the website.
View Hotjar’s privacy policy for more information
Third-party services we use to store your personal details through the use of contact forms:
MailChimp
We use an email newsletter service provided by MailChimp to store your information when you sign up to our newsletter, where we send you special offers and keep you up to date with practice news. You can request to have your details removed at any time.
View MailChimp’s privacy policy for more information
To find out more about why we store your information and how we manage it, please see our privacy policy.
Last updated: May 25th, 2018
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