Hi Gillian, I share your dilemma! I tried setting up potential clients on WriteUpp, thinking I could delete if they didn’t proceed with an appointment, only to find I couldn’t delete the file. So like you I just have a written list with minimal details. The only other way I can think of would be to set up a new ‘client’ on WriteUpp where you could add new clients as new ‘notes’ which could be added to and deleted as needed. I’ve only just thought of that – might give it a go myself! 🙂 I would be interested to hear what other people do.