Very insulting and upsetting. Also, RUDE!
I tell my clients that we are registered members of HCPC and RCSLT and adhere to the same standards but we know NHS SLTs think negatively of us. The set up they work in makes them feel superior.
I hate to say but we can debate, report , feel frustrated, create guidelines such as the one Jenni sent but in my opinion it is impossible to address such incidents in a way that they do not happen again. They will.
So , I guess we plod on and do what we do best.